Thank you for shopping with Freeway Leisure! We strive to provide a seamless and discreet shopping experience for our valued customers. Below is an overview of our shipping policies:
Orders are processed within 3 business days, excluding weekends and holidays. Once your order is processed, you will receive a tracking number via email to keep you updated on its status.
Shipping rates vary depending on your location, the size of your order, and the shipping method selected at checkout. You can view the shipping costs before completing your order.
We prioritise your privacy. All orders are shipped in plain, unmarked packaging with no reference to the contents. Our goal is to ensure that your order is delivered discreetly and securely.
For customers within the UK, we offer the following shipping options:
Once your order has shipped, you will receive a tracking number via email. You can track your order through the shipping carrier’s website.
Please ensure your shipping address is correct before submitting your order. We are not responsible for lost or misdirected packages due to incorrect or incomplete addresses provided at checkout.
While we strive to ensure timely delivery, please note that shipping carriers may experience delays due to unforeseen circumstances such as weather, strikes, or high demand periods. We recommend allowing extra time during peak seasons.
If your package is damaged or lost in transit, please contact our customer service team immediately. We will work with you to resolve the issue and ensure your satisfaction.
Due to the nature of our products, all sales are final. For hygiene and safety reasons, we do not accept returns or exchanges. (Except for clothing). However, if you receive a defective item, please contact us within 24 hours of receiving your order, and we will assist you with a replacement or refund.
If you have any further questions, please don’t hesitate to contact us via the website and one of the team will be happy to help.
Freeway Leisure Limited
Email: contact@freewayleisure.com
Processing Time
Orders are processed within 3 business days, excluding weekends and holidays. Once your order is processed, you will receive a tracking number via email to keep you updated on its status.
Shipping Rates
Shipping rates vary depending on your location, the size of your order, and the shipping method selected at checkout. You can view the shipping costs before completing your order.
Discreet Packaging
We prioritise your privacy. All orders are shipped in plain, unmarked packaging with no reference to the contents. Our goal is to ensure that your order is delivered discreetly and securely.
Domestic Shipping
For customers within the UK, we offer the following shipping options:
- Standard Shipping: 3-5 business days
- Next Day Shipping: Available soon.
International Shipping
We do offer international shipping to select countries. Shipping times and costs vary depending on the destination. Please note that international orders may be subject to customs duties or taxes, which are the responsibility of the customer.
Order Tracking
Once your order has shipped, you will receive a tracking number via email. You can track your order through the shipping carrier’s website.
Address Accuracy
Please ensure your shipping address is correct before submitting your order. We are not responsible for lost or misdirected packages due to incorrect or incomplete addresses provided at checkout.
Shipping Delays
While we strive to ensure timely delivery, please note that shipping carriers may experience delays due to unforeseen circumstances such as weather, strikes, or high demand periods. We recommend allowing extra time during peak seasons.
Damaged or Lost Items
If your package is damaged or lost in transit, please contact our customer service team immediately. We will work with you to resolve the issue and ensure your satisfaction.
Returns and Exchanges
Due to the nature of our products, all sales are final. For hygiene and safety reasons, we do not accept returns or exchanges. (Except for clothing). However, if you receive a defective item, please contact us within 24 hours of receiving your order, and we will assist you with a replacement or refund.
Contact Us
If you have any further questions, please don’t hesitate to contact us via the website and one of the team will be happy to help.
Freeway Leisure Limited
Email: contact@freewayleisure.com
